“MIA not only answers incoming calls but also proactively makes check-in calls to patients at home—for example, after heart surgery or in cases of acute heart problems.”

We use the MIA Voice AI Agent both to handle incoming calls and schedule appointments, as well as to proactively reach out to patients who have recently been discharged from the hospital. These check-in calls help us stay closely connected with our patients, even during sensitive recovery phases.

MIA saves us an enormous amount of time and staff resources, while at the same time giving our patients a strong sense of security and care. In addition, we receive significantly more information and feedback—captured in a structured manner in data formats that greatly facilitate follow-up and medical coordination.

“MIA can also call one of our team members or a driver at the same time—which saves us countless problems and delays every day.”

We use the MIA Voice AI Agent for both our B2B and B2C communications. In the past, our team had to handle hundreds of calls from partners and service providers every day just to confirm pickups. Today, MIA handles these requests fully automatically.

Our customers really appreciate being able to quickly reach someone to arrange a pickup. At the same time, our internal processes run much more smoothly and efficiently. Our employees finally have time again to focus on the tasks that really matter.