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Call Automation for Hospitality & Travel

Never miss a Guest call again.

Imagine a world where every call from your guest or customer is handled instantly, with zero wait time. From concierge service to reserving tables, or arranging local excursions — our AI handles it all, so your team can focus on creating unforgettable experiences. Try it live and see how effortless guest service can be.

Experience the AI Demo:

hear how you can Supercharge Your Guest Operations with AI-Powered Communication

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Trusted by global clients

Marina by David Chipperfield
MIA Service ClientSANAHOTELS
MIA Service ClientPassionYachts

No More Missed Calls. Just Happy Guests.

Boost Guest Satisfaction — and Your Efficiency.

MIA answers incoming calls independently, understands guests intent using AI, and can instantly schedule appointments, send documents, or organize callbacks. Perfect for high call volumes at the front desk.

 

Key Features for Hospitality

Made for Hotels

  • Automate reservations, Room & Cocierge Services
    Never miss a booking, spa reservation, or room service request. Guests can instantly check availability, make reservations, and access personalized concierge services — all in real time.

  • Answer FAQs 24/7
    “What time is check-out?” “Is breakfast included?” Let AI answer it accurately, every time.

 

Made for Restaurants

  • Take table reservations on autopilot
    No more missed calls or lost covers. AI can manage reservations, waitlists, and even send confirmations.

  • Handle menu & allergy questions
    Help guests make informed choices by answering menu-related queries instantly.

  • Take a Way
    Never miss a takeaway order. Guests can instantly book, order, and get real-time updates.
Made for Excursions & Activities

  • Book tours & experiences effortlessly
    Guests can schedule spa sessions, local tours, or adventure activities without needing to wait for an operator.

  • Real-time Infos & availability
    AI checks and confirms slots in real time. and answers any kind of real-time information.

Made for Travel Agencies B2C/B2B

  • Automate itinerary changes & inquiries
    Modify bookings, check travel packages, or provide visa information through conversational AI.

  • Upsell personalized packages
    AI can suggest upgrades or complementary experiences based on guest profiles.

  • B2B inquiries from distribution partners
    Respond quickly and precisely to inquiries from your distribution partners, avoiding frustration and long waiting times.
Instant Response:

No more missed calls during peak times. The AI assistant answers every call promptly, ensuring no opportunity is lost

Multilingual Support

Cater to a diverse clientele with support for multiple languages, enhancing accessibility and customer satisfaction.

Handles high-volume traffic

No more missed calls during rush hours — AI manages multiple reservations at once

Efficient Dispatching

Quickly processes patient requests and schedules home visits, optimizing the doctor's itinerary.

Seamless System Integration

MIA integrates effortlessly with your existing IT infrastructure and processes, supporting both administrative and guest teams in day-to-day operations.

Why Use AI Call Automation for Hospitality?
  • No hold times, ever
  • Reduce staff workload by up to 40%
    Boost bookings & conversions by 20%
  • Provide multilingual support for international guests
  • Capture every opportunity, even after hours

See how MIA is tailored for your industry

customer-service-02

Hospitality & Tourism

Your Guest Experience, Upgraded

Handle bookings, upsells, and FAQs before guests reach the front desk. Increase revenue and keep guests coming back.

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Play Hospitality & Tourism Demo
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Fully GDPR-compliant

The MIA platform is continuously developed in compliance with the strict requirements of the GDPR. This ensures the protection and security of your data.

A highly valuable use case for Hospitality and there teams

“Since implementing the AI call automation, our front desk team have been able to focus entirely on delivering exceptional guest experiences. Meanwhile, our guests love the instant confirmations for room bookings, spa appointments, and even dinner reservations — all without waiting on hold. We’ve seen a increase in direct bookings and happier reviews across the board.”

Mrs M. Köhler

Marina by David Chipperfield - Bad Saarow
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Get Started with MIA in Minutes

Start instantly with self-onboarding or choose expert setup with personal guidance as you scale.

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Voice AI Workflow Automation Engine

Low Latency Real-Time Voice AI

Ultra-realistic AI phone agents that enables low latency, human-like conversations in real time, speak any language, and operate 24/7 — powered by next-generation Voice AI.

designed for workflow automation

Human-Like Conversations

Receive multiple calls and engage clients in natural, human-like conversations, providing relevant information.

Make Bookings / Appointments

Our AI can seamlessly handle scheduling and booking requests directly during the conversation.

Automated Email Communication

Send automated emails with summaries, confirmations, or follow-ups to your teams and customers.

Transcripts & Summaries

Provide your team with detailed transcripts and concise summaries for every call interaction.

Update CRM / Databases

Automatically update client records and relevant information directly into your existing CRM or database systems.

AI Analytics Insights

Leverage AI-driven analytics from call data to understand trends, sentiment, and performance metrics.

Start now completely risk-free

Includes full access to the GDPR-compliant MIA Service AI platform
including your own dedicated phone number.

Everything you need to get started

 

✔️ Money-Back Guarantee
Not satisfied after first 30-days? Get a refund no questions asked.

✔️ Prepaid plans for flexible usage
Minimum starting credit: 150 €.

✔️ Minute-based, usage-based billing
No contract commitment. Full cost control.

✔️ Cancel Anytime
Try it risk-free — if it’s not right for you, cancel anytime within your first 30 days.

✔️ Flexible, transparent usage
always in your control.
Calls are billed by the minute. Unused minutes are automatically carried over to the next month.

✔️ You choose how to get started:
– Prepaid plans for flexible usage
– Business plans with included minutes and predictable costs

If your included minutes or prepaid call credit are fully used, MIA automatically switches back to your team’s regular call handling. You’ll never face unexpected charges.

MIA GO

Prepaid

Minimum starting credit: €150
Start with MIA GO

  • Prepaid for flexible usage
    €0.20 per minute

  • Minute-based prepaid billing
    Full cost control without a monthly basic fee.

  • Ready to go immediately - no setup required
    Direct access to the MIA Service AI platform including your own phone number.

  • Individually configurable service workflows
    Customization of call logics without programming.

  • Multilingual voice AI with several voice variants
    Professional customer communication in multiple languages.

  • Self-service dashboard & reporting
    Transparent usage analysis and performance insights.

MIA Service Business (M,L,XL)

from £99.00/month

500-3000 Min. Included
Talk to an AI Expert (Free)

  • Monthly platform license including a minutes allowance Predictable costs; each additional min from €0.15

  • Minute-based, usage-based billing
    Lower prices per minute with higher volumes.

  • Extended workflow & call logic
    Individual service flows adapted to business processes.

  • Multilingual voice AI without language restrictions
    Ideal for growing, international customer communication.

  • Business reporting & SLA-based support
    Transparent usage analysis and reliable support.

  • Scalable service structure
    Multiple phone numbers, individual workflows and intelligent forwarding for professional customer communication.

Interested in a Enterprise Custom Solution?

Talk to our AI Expert about your specific workflow automation requirements – we’ll be happy to provide you with a tailored quote for our Voice AI Engine.

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