Appointment Scheduling & Booking
MIA accepts appointment requests, checks availability, schedules appointments, and provides support for changes and follow-up appointments—all directly integrated with existing systems.
New Patients & Patient Registration
MIA follows a structured process for admitting new patients, records relevant details, and clarifies important information—such as insurance status—even before the appointment.
Prescription & Refill Prescription
MIA accepts prescription requests and inquiries regarding long-term medications, forwards them to the practice, and informs patients about the next steps.
Urgent Matters & Prioritization
MIA identifies urgent matters based on defined criteria, prioritizes requests, and refers patients in accordance with the practice’s established processes.
Recall & Preventive Care
MIA proactively reminds patients about preventive care, follow-up visits, and annual checkups, and supports the practice with automated recall campaigns.
Sick Leave Notifications, Referrals, and Medical Reports
MIA handles recurring administrative matters, coordinates requests for referrals and test results, and thereby reduces the workload on the phone and at the front desk.
24/7 Patient Services
Hours of operation, directions, office hours, services, or organizational questions: MIA answers recurring patient inquiries around the clock.
Multilingual Patient Communication
MIA automatically recognizes the patient's language and enables communication in multiple languages—without placing any additional burden on the practice staff.
