Appointment Scheduling & Management
MIA coordinates initial and follow-up appointments, communicates available times, and automatically processes reschedules and cancellations.
Initial Inquiries & Patient Intake
MIA accepts new patient inquiries, records treatment requests, and collects relevant information such as prescriptions and health insurance coverage.
Prescription & Order
MIA answers organizational questions about prescriptions and provides assistance with follow-up prescriptions and prescription renewals.
Appointment Cancellations & Cancellation Management
MIA reliably handles cancellations and schedule changes and provides information about applicable cancellation policies and no-show fees.
Costs & Copayments
MIA provides information on services for self-paying patients, copayments, and organizational matters related to both public and private health insurance plans.
Home Visits & Patient Services
MIA accepts requests for home visits and answers questions about office hours, directions, parking, and clinic procedures.
Exercises & Treatment-Related Inquiries
MIA answers questions about exercises and treatment procedures and forwards technical inquiries to the appropriate members of the therapy team.
Doctors & Communication with Referring Physicians
MIA facilitates communication with referring practices, addresses organizational inquiries, and provides information on availability and wait times.
Urgent Matters & Forwarding
MIA identifies urgent matters and forwards them directly to the appropriate practice team according to defined rules.
Callbacks & Notifications
MIA recognizes when personal assistance is needed, prioritizes the request, and arranges for the practice team to call back.
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