Within the M2M network, specialized AI agents can communicate with one another, forward tasks, and exchange information. For example, travel agencies, tour operators, hotels, DMCs, and other service providers can be integrated into automated processes, and information can be consolidated into a single response.

Yes. Depending on the connected systems and the authorizations granted, MIA can check availability and rates, enter booking information, initiate options and bookings, and take into account deadlines, fees, and alternatives for rebookings and cancellations.

Yes. MIA can not only provide information, but also perform defined actions in connected booking, CRM, reservation, or ticketing systems. You determine which actions can be automated and when approval or handoff to an employee is required.

Yes. MIA is designed to integrate with existing booking, reservation, CRM, and service systems via APIs and existing interfaces. This does not necessarily require replacing your existing system infrastructure.

In the event of flight schedule changes, delays, or cancellations, MIA can identify affected bookings and travelers and determine which other travel services are impacted. Depending on the connected systems, follow-up processes for hotels, transfers, or other services can then be initiated, and the relevant parties can be notified.

Yes. MIA can support processes involving hotels, DMCs, and other service providers. These include, for example, sales suspensions, overbookings, hotel changes, canceled transfers, or other operational changes in the destination. Information can be recorded, assigned, and defined follow-up processes can be triggered.

Yes. MIA can systematically record requests for group tours, round-trip tours, multi-stop trips, and custom-designed trips, and consolidate information on flights, hotels, transfers, group quotas, and special requests.

MIA can be used via phone, the web, chat, WhatsApp, and email. The various channels access the same platform and shared knowledge base, allowing processes to be handled across all channels.

Yes. MIA can be used around the clock and handle multiple conversations and inquiries simultaneously. This provides additional service capacity even outside of traditional business hours and during seasonal peaks.

MIA can process numerous requests simultaneously and automate recurring service processes. This allows for additional capacity to be made available—particularly during peak booking periods, flight changes, or exceptional events—while employees can focus on complex cases.

Yes. In exceptional situations, a specialized AI crisis agent can be deployed. This agent can identify affected bookings and travelers, compile up-to-date information, prioritize inquiries, and collaborate with other agents and teams. Examples of such situations include natural disasters, flight cancellations, or other major disruptions to travel plans.

MIA works with the content you have approved and the connected data sources. This may include, for example, product information, booking data, terms and conditions, fare rules, destination information, travel regulations, and internal knowledge bases. You determine which information MIA is allowed to access.

Yes. MIA can be used in multiple languages. This allows travelers, travel agencies, and sales partners in different markets to be served through the same platform.

MIA is designed for use in European corporate environments in compliance with data protection regulations. The types of data processed and where they are processed or stored depend on the specific implementation, the connected systems, and the agreed-upon technical configuration.

Yes. Different brands or organizational units can be represented with their own AI agents, knowledge bases, rules, permissions, and tone of voice. Integrations, governance, and reporting can be organized centrally at the same time.

Yes. Depending on the configuration, interactions can be transcribed, structured, and classified. This makes it possible, for example, to analyze reasons for contact, escalations, handling times, contact volume, and levels of automation, and to use this information for reporting and process optimization.

The specific effort required depends on the desired use cases, channels, data sources, and system integrations. You can start with a clearly defined use case and then gradually expand to include additional processes, channels, brands, or markets.