Admissions & Seat Requests
MIA handles initial inquiries, assesses care needs, and provides prospective residents with information about available care beds, short-term care, and the rest of the admission process.
Family Member Services
MIA answers frequently asked questions from family members, provides information about procedures and visiting hours, and ensures that it is reliably available around the clock.
Tours & Schedules
MIA coordinates tour appointments, accepts appointment requests, and provides support with all aspects of admission and student services.
Documents & Admission Process
MIA provides family members and interested parties with information about the required documents, next steps, and organizational requirements for admission.
Resident Inquiries
MIA listens to residents' requests and concerns, answers general questions, and forwards specific personal concerns to the appropriate team.
Visits & Communication
MIA provides information on visiting hours and conditions, coordinates communication requests, and assists family members with organizational matters.
Activities & Events
MIA keeps residents and their families informed about the facility's activities, events, and services, and automatically answers frequently asked questions.
Administration & Billing
MIA answers questions about care costs, billing, and contracts, provides general information, and forwards individual inquiries to the administration.
Callback & Smart Call Forwarding
MIA recognizes when personal assistance is needed, documents the issue, and ensures that the appropriate contact person can take over the matter.
24/7 Availability
MIA responds to inquiries even outside of office hours, freeing your team from repetitive phone calls so they have more time for the residents.
