Your Personal AI Agent for Your Hotel

Every call is answered, even when your team is busy with guests

Create your AI agent in just a few minutes and see how it answers calls, responds to questions, and noticeably lightens your team's workload.

✔ Available to your customers 24/7
✔ Multilingual and GDPR-compliant
✔ Ready to use in just a few minutes

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MIA entlastet Ihr Hotelteam im Alltag

96%

Routineanfragen automatisiert

100%

Gästeanfragen beantwortet

100%

Erreichbarkeit auch zu Stoßzeiten

Direct guest service. Concerns are identified immediately and handled reliably.

Your AI agents for excellent hotel service around the clock

More Direct Reservations

MIA accepts reservation requests around the clock, checks availability, and guides guests through the booking process—even when the reservations desk or front desk is unavailable.

24/7 Guest Services

MIA answers guest inquiries around the clock and in multiple languages—even at night, on weekends, and when the front desk is particularly busy.

Significantly reduce the workload at the front desk

MIA automatically handles recurring requests and routine processes so your team can focus on the guests on-site, even during peak hours.

Room Service & Guest Requests

MIA takes room service orders and guest requests and assists with restaurant reservations, taxis, excursions, and concierge inquiries.

Check-in & Check-out Service

MIA answers questions about getting there, parking, check-in, and check-out, and handles requests for early check-in or late check-out.

Upselling & Additional Services

MIA offers upgrades, spa, wellness, or dining packages tailored to each booking, creating additional revenue opportunities throughout the guest journey.

Rescheduling & Cancellations

MIA processes changes to travel dates, room categories, or the number of guests and provides reliable information about cancellations and applicable terms and conditions.

Seminars, Groups & Events

MIA answers inquiries about rooms and seminar packages, assists with group reservations, and takes note of individual needs and catering requests.

Invoices & Service Requests

MIA answers frequently asked questions about invoices and receipts, processes requests for corrections, and forwards issues to the appropriate team as needed.

Feedback & Reviews

MIA automatically collects feedback after a guest's stay, identifies dissatisfied guests early on, and helps encourage positive reviews.

Get started easily. Grow flexibly.

The Right MIA Solution for Your Hotel

Get started flexibly with MIA GO+ or choose MIA Business for custom processes, integrations, and higher call volumes.

✔ 30-day money-back guarantee
✔ Flexible prepaid or business plans
✔ Per-minute billing with rollover
✔ No long-term commitment

MIA GO+

Prepaid

Get Started with MIA GO+

Only €0.20 per minute
Flexibly top up your prepaid balance
Self-Service
Email Support
Ready to go in just 6 minutes.
Includes personalized onboarding
Multilingual & Multiple Voices
Choose the Best Solution for You
Integration (CRM + ERP)
For truly completing tasks

MIA Business (L, XL, Enterprise)

Starting at 299 €/month

Select Options

Predictable usage, including 2,000–3,000 minutes, costs only €0.15 per minute
Managed Business
Personal Account Manager
Custom Workflow Logic — Tailored to Your Processes
Advanced reporting and SLA support. Full transparency with priority-based reliability
Scalable Setup — Multiple Numbers, Smart Routing, and Workflows Designed for Growth

One platform. Real added value

Here's how MIA handles key processes at your hotel

MIA is the Agentic AI platform for hotels. It handles direct reservations, provides round-the-clock guest support, and automates recurring service processes via phone, chat, email, and the web. This helps relieve the workload on your front desk, ensures you miss fewer booking opportunities, and frees up more time for your guests.

Hotels

From direct bookings to guest inquiries—MIA handles processes directly within your hotel operations.

MIA

MIA Hotel

Phone · Web · Chat · WhatsApp · Email

Active Call

Call

Promotions · in real time

in your reservation and hotel system

Hotels

From direct bookings to guest inquiries—MIA handles processes directly within your hotel operations.

MIA

MIA Hotel

Phone · Web · Chat · WhatsApp · Email

Active Call

Call

Promotions · in real time

in your reservation and hotel system

Reliable Support at Scale

AI That Keeps Customer Service Moving

Hospitality & Tourism

Businesses & Institutions

Healthcare

Never miss a Call Again. Upgrade Your Guest Experience.

Handle bookings, upsells and FAQs before guests reach the front desk. Increase revenue and keep guests coming back.

Find out more

Play Interactive Demo

Trust Among Global Customers

Our Influence

Customers benefit from MIA and love it

Our platform helps your company and your teams work smarter, respond faster, and continue to grow—without adding to your workload.

"Thanks to MIA, we also receive much more information and feedback—all in a structured data format that makes tracking much easier."

Dr. Prof. Gerhard Hoh

Cardiology Group Practice - Wittenberg

"I've had the pleasure of working with Sprocket Rocket from the very beginning, and I find it to be an invaluable tool for modernizing our HubSpot creation process."

Meg Riley

Product Designer, Google

"This template is really nice and offers a whole range of options. It's beautiful, and the coding is fast and seamless. Thank you!"

Mark Robinson

Product Designer, Google

"I've had the pleasure of working with Sprocket Rocket from the very beginning, and I find it to be an invaluable tool for modernizing our HubSpot creation process."

Meg Riley

Product Designer, Google

Your Added Value

More revenue. Lower costs. Better service.

Automate your customer communications and take some of the pressure off your hotel team.

Immediate Handling of Calls

Answer every call immediately and automate orders, reservations, bookings, appointments, and guest inquiries—without any human intervention.

24/7 multilingual support

Serve international guests around the clock with human-like AI conversations in multiple languages.

Smart Order Management

Automated and precise processing of orders, requests, and inquiries—seamlessly integrated into your systems and always up to date.

Seamless system integration

Seamless System Integration

MIA performs tasks directly during the conversation within your existing infrastructure and can automatically retrieve and match customer data, inquiries, and workflows, and carry out the appropriate actions.

Maximum call capacity

Reliably handles even the highest call volumes without missing any opportunities and with significantly less effort on your team's part.

Follow-ups, summaries, and analyses

Send confirmations and documents, update records, create call summaries, and gain actionable insights from interactions with guests.

Language AI Workflow

What lies behind every automated interaction?

A specially developed automation engine that performs human-like voice interactions at scale—seamlessly handling calls, executing workflows, updating systems, and gathering insights using next-generation AI.

Human-like conversational AI

Responds to guest calls with natural, fluid speech that is indistinguishable from human speech.

Real-Time Interactions

Processes calls with low latency for seamless live conversations around the clock, with scheduling and inquiries handled immediately.

Automated Email Communication

Send automated emails with summaries, confirmations, or follow-ups to your teams and customers.

Transcripts and Summaries

Provide your team with detailed transcripts and accurate summaries for every call interaction.

Update the CRM and database

Automatically update customer records and relevant information directly in your existing CRM or database systems.

AI-Driven Insights and Reports

Generates analytics and performance metrics to support better decision-making and a deeper understanding of your users, so you can continue to grow.

Frequently Asked Questions

Here you'll find answers to the most frequently asked questions about MIA for Hotels

What can MIA do for my hotel?

MIA supports your hotel with direct reservations, room availability, guest services, check-in and check-out requests, rebookings, cancellations, and recurring service requests. It can also handle additional services, upselling, group and seminar inquiries, and feedback processes.

Can MIA accept reservations directly?

Yes. MIA can check availability, record reservation details such as travel dates, number of guests, room preferences, and special requests, and assist with the booking process. The actions that can be performed automatically depend on the connected hotel systems.

Is MIA available outside of reception hours?

Yes. MIA is available 24/7 and can handle guest inquiries even at night, on weekends, or during particularly busy times. This means fewer inquiries are missed when your team isn't available to answer the phone. .

How does MIA help lighten the load on my front desk?

MIA handles recurring inquiries and routine processes, such as reservations, directions, parking, check-in and check-out, and hotel services. This allows your team to focus more on guests on-site and more complex issues.

Can MIA also handle guest requests during their stay?

Yes. Among other things, MIA can handle requests for room service, restaurant reservations, taxis, and concierge services, as well as other guest requests. Requests that require personal assistance can be forwarded to the appropriate team.

Can MIA process early check-in or late check-out?

MIA can receive such requests and provide relevant information. If the necessary systems are connected, availability and conditions can be checked, and further processes can be initiated.

Can MIA process rebookings and cancellations?

Yes. MIA can process changes—such as to travel dates, room categories, or the number of guests—and provide information on cancellations and cancellation policies. The specific level of automation depends on the connected systems and processes. .

Can MIA handle multiple tasks and hotel areas?

Yes. As an agentic AI platform, MIA is designed to handle a variety of tasks and processes. For hotels, for example, specialized AI agents can be used for reservations, guest services, back-office operations, as well as marketing and upselling.

Can MIA offer additional services and upgrades?

Yes. MIA can alert guests to suitable upgrades as well as spa, wellness, dinner, or other additional offerings. This allows for additional revenue opportunities to be capitalized on throughout the guest journey.

Does MIA also support groups, seminars, and events?

Yes. MIA can handle inquiries about seminar packages and room availability, collect information on group reservations, and take requests such as catering preferences.

Is MIA GDPR-compliant?

MIA is designed for professional use in environments with high data protection and security requirements. The specific data processing and integrations used are configured to suit each individual use case.

Can MIA speak multiple languages?

MIA can be used in multiple languages and assist guests in various languages. This is particularly appealing for hotels and resorts with an international focus.

What happens with complex or urgent issues?

Not every request should be automated. MIA can identify specific cases and forward them to the appropriate hotel team, so that complex or sensitive requests can continue to be handled personally.

Can MIA still be used after the stay?

Yes. The fact sheet also outlines a post-stay process. MIA can automatically collect feedback, identify dissatisfaction early on, and support processes related to reviews.

What types of hotels is MIA suitable for?

MIA is suitable for a variety of hotel concepts, including city hotels, vacation resorts, boutique hotels, hotel chains, and conference hotels. The scope and level of automation can be tailored to the hotel’s specific operations.

Language AI Workflow

What's behind every automated interaction?

Human-like conversational AI

Responds to calls from guests using natural, fluid language that is indistinguishable from human speech.

Real-Time Interactions

Processes calls with low latency for seamless live conversations around the clock, with scheduling and inquiries handled immediately.

Automated Email Communication

Send automated emails with summaries, confirmations, or follow-ups to your teams and customers.

Transcripts and Summaries

Provide your team with detailed transcripts and accurate summaries for every call interaction.

Update the CRM and database

Automatically update customer records and relevant information directly in your existing CRM or database systems.

AI-Driven Insights and Reports

Generates analytics and performance metrics to support better decision-making and a deeper understanding of your users, so you can continue to grow.

MIA for Hotels

More direct bookings, less front desk work, 24/7 guest service

Your Personal AI Agent for Your Hotel

Tried and tested by customers worldwide

Your Personal AI Agent for Your Hotel

Every call is answered, even when your team is busy with guests

Create your AI agent in just a few minutes and see how it answers calls, responds to questions, and noticeably lightens your team's workload.

MIA entlastet Ihr Hotelteam im Alltag

96%

100%

100%

Direct guest service. Concerns are identified immediately and handled reliably.

Your AI agents for excellent hotel service around the clock

More Direct Reservations

24/7 Guest Services

Significantly reduce the workload at the front desk

Room Service & Guest Requests

Check-in & Check-out Service

Upselling & Additional Services

Rescheduling & Cancellations

Seminars, Groups & Events

Invoices & Service Requests

Feedback & Reviews

Get started easily. Grow flexibly.

The Right MIA Solution for Your Hotel

Get started flexibly with MIA GO+ or choose MIA Business for custom processes, integrations, and higher call volumes.

MIA GO+

Prepaid

MIA Business (L, XL, Enterprise)

Starting at 299 €/month

One platform. Real added value